Waarschuwingen en verstoringen op reis
Latest alerts and rebooking policies
Last updated on Tuesday 11 March 2025, 08:55 (Amsterdam time).
KLM is experiencing an IT issue affecting flight status information. We are working hard to resolve the issue, but it is taking longer than expected. Our sincere apologies for this.
Impact details
- Travel dates affected: 14 February 2025 – 31 March 2026.
- Flights affected: All KLM-operated flights worldwide.
- Issue: Automatic seat changes for a limited number of passengers.
What this means
Some passengers may have received one or more KLM emails about a seat change or downgrade. Unfortunately, it was not possible to reassign the seat that was originally reserved.
What we are doing to help
- If your seat was changed and the originally reserved seat is still available, we will do our best to reseat you there.
- If you want an extra comfortable seat, you can reserve it at the standard fee, depending on availability.
We regret to inform you that all KLM flights to Tel Aviv are cancelled until Saturday 29 March 2025 due to the ongoing security situation.
Additionally, if your flight was originally scheduled between Wednesday 18 September 2024 and Sunday 9 February 2025 and your ticket was issued on or before Tuesday 14 January 2025, you have the following options:
1. Rebook to a different travel date
If your flight was cancelled by us or if you cancelled the flight yourself, you can rebook to a different travel date. Please note that:
- You can only change your travel dates for free if the same travel class is available as mentioned on your original ticket.
- Your new departure date should be before or on Saturday 22 February 2025.
2. Travel to or depart from Athens
You may rebook your flight and travel to or from Athens instead of Tel Aviv. Please note that:
- You can only change your flight for free if the same travel class is available as mentioned on your original ticket.
- You are responsible for travelling between Tel Aviv and Athens.
- We do not cover the cost of your travel between Tel Aviv and Athens.
3. Request a travel voucher
If you want to cancel your flight and request a travel voucher, please note that:
- You can request a travel voucher that will be valid for one year from the date of issue.
- You can use this voucher for all KLM, Air France, Delta, and Virgin Atlantic flights that are offered on the Air France KLM website.
- You can also use the travel voucher to buy extra options like upgrades, specific seats and baggage on KLM and Air France flights.
Request a travel voucher
4. Request a refund
If any of your flights were cancelled or if your flight was delayed for at least 3 hours for flights in Europe or at least 5 hours for intercontinental flights, you can request a full refund of the ticket and extra options.
Because of the current crisis in Ukraine, we have adjusted our flight routes and schedules. We continue to monitor the situation and will inform you here once there’s an update.
Impacted routes
On 12 February 2022, we decided to suspend our flights to Kyiv. This suspension was extended until further notice on 24 February 2022, following the closure of Ukrainian airspace.
In light of the current situation in the region, we’ve decided to suspend our flights to and from Russia and our flights through Russian airspace until further notice as of 26 February 2022. As a result, we have suspended our flights to and from Moscow and Saint Petersburg.
Does the flight suspension impact your travel plans? Check your ticket conditions to learn more about your options to rebook or request a refund.
Safety
Safety and security of our flights, customers, and crews is an absolute necessity. We always put the safety of passengers and employees first. Choosing safe and optimal routes is a standard part of our daily practice. We’re constantly monitoring the geopolitical situation in all areas we serve, to ensure the highest level of flight safety.
To determine safe flight routes, we use a security management system to analyse risks. For this, we also use information that is shared within the Dutch expert group, including all Dutch airlines, the intelligence services, the Ministry of Defence, the Ministry of the Interior and Kingdom Relations, the Ministry of Foreign Affairs, NCTV, and the Ministry of Infrastructure and Water Management. Our decision not to fly over or to a specific country is based on the most current analysis at that time.
Aeroflot
Air France and KLM have temporarily suspended cooperation with Aeroflot, including the suspension of codeshare agreements and frequent flyer partnership.
Opties voor selfservice
Als een verstoring invloed heeft op uw vlucht, zullen we u per e-mail of sms informeren en automatisch omboeken als het nodig is. Wilt u uw reisdetails wijzigen of terugbetaling aanvragen? Bekijk dan onze selfservice-opties.
Wijzig uw vlucht
Pas eenvoudig uw reisdatum, vertrektijden of bestemming aan in geval van een verstoring.
Annuleer uw vlucht
Wilt u uw reis annuleren vanwege onverwachte veranderingen? Lees meer over uw opties.
Bekijk uw reisgegevens
Check uw up-to-date reisinformatie en pas deze eventueel aan in Mijn Reis.
Vraag compensatie aan
Is uw vlucht geannuleerd, vertraagd of omgeboekt? Mogelijk heeft u recht op compensatie.
Vraag terugbetaling aan
Wilt u uw vlucht annuleren? Check of u geld terugkrijgt voor uw ongebruikte reis.
Meld vertraagde bagage
Heeft u uw bagage niet ontvangen na aankomst? Meld dit online binnen 48 uur na aankomst.
Ondersteuning en rechten
Verstoringen op Schiphol
Last van verstoringen tijdens uw reis via Schiphol? Lees wat u kunt verwachten en kunt doen.
Verstoringen op andere luchthavens
Last van verstoringen tijdens uw reis via een andere luchthaven dan Schiphol? Lees wat u kunt verwachten en kunt doen.
Lees uw rechten
Uw rechten bij annuleringen, vertragingen, degradaties en instapweigering.
Heeft u hulp nodig?
Neem contact met ons op als u problemen ondervindt met onze selfservice-tools.